Supporting MCPS employees Monday - Friday, 7am to 5pm (except holidays)
Now open! New and improved Help Desk portal to report incidents and submit requests. Click here to learn more! You can still email or call the Help Desk as usual and check on the status of those tickets in this portal. Log into the new portal using username@mcpsmd.org by clicking here.
Get help by contacting the Community Support Hotline via e-mail at communitytechsupport@mcpsmd.org
Parents and guardians can also log into our new Community Tech Support Portal to search helpful support guides and screencasts, monitor the progress of their tickets, chat with a virtual or live agent, and more. These resources are available in English and Spanish. Check out this support guide to learn more. School staff: Send this flyer to parents and guardians to help them be in the know!
If you are experiencing an issue with one of our core MCPS systems, log into the new Help Desk Portal with your username@mcpsmd.org to see if the issue has already been identified. If so, that means that we are aware of a widespread incident and you can then use the page to conveniently monitor status, rather than calling the Help Desk or submitting a ticket.
Help Us Help You! (Information required before contacting us)
Not an emergency? Log into the Help Desk portal with your username@mcpsmd.org to create a request or report an incident.
Email the Technical Help Desk.
For immediate assistance,
call: 301-517-5800. Please have your employee ID number available.
Specialists available Monday-Friday, 7 am - 5 pm, except holidays.
** After your official start date, you will automatically be granted access to the network and your department's shared folders (M:\ drive). Please complete this form only if you need additional access.
For more information, please contact the Technical Help Desk at 301-517-5800.
The Technical Help Desk offices are at:
45 West Gude Drive, Suite 3500
Rockville, MD 20850
Phone 301-517-5800
Fax 301-251-5246